Optimum by Altice Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
Salesperson promised excellent service that “usually” beats quoted speeds.Installation tech stated I would never get what was promised (he was right).After several complaints, a technician was sent to my home and when he could not fix the issues, he contacted the manager/expert and set an appointment for 2 days later.I took off from work and they never showed up and when I contacted Optimum they claimed no appointment was set.After numerous failed attempts to get satisfaction which involved many many phonecalls, many of which were dropped or handled by outsourced personnel that were no help. I contacted Optimum again and said I would not pay them and then switched to Fios.Optimum tech support is impossible to contact and they would not fix my connectivity problems for TV and Internet.