Suddenlink by Altice Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum


Attempted transfer of service on September 3, 2019. Was told system was down, took my info and was told it would be up and I could expect a couple the next day. Two days later, no call. Went back in on the 5th and was told system was still down. Needless to say this went on for 3 weeks. Finally, someone came out and hooked up my system. I was told to call billing in order to get the credit. In the meantime, my bill goes from $70 to over $103 from $148 with a $31 “credit” so the actual cost is about $114. I call billing again, get automated answer that all reps are busy and asks if I want a call back, nice because two days ago I was on hold for 2 hours and 56 minutes before their system “hung up” on me. This time the automated system calls me back saying no reps are available for another week… yes, that’s correct. Today is October 7th and the next time I can be called back is October 14th!!! What in the hell!?!?

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