Optimum by Altice Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
1) Unauthorized downgrade of channels without prior advisement. I was first advised that there was a service issue, then told I was downgraded as “they dont have that level of service anymore”.
2) Internet not working; or if working, only functions at 50% of rated and agreed capacity.
3) Service appointments either not kept or changed without advisement.