Sprint Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
I have been having issues with them since the start of my service, 1st they send me a refurbished phone w/o telling it was, the phone was a horrible experience it came from AT&T and whom ever had that phone traded it in with Sprint. Phone began getting hot and once I transfer all of my contact and pictures it lost all of my information. 2nd their Customer Service is terrible what they want to do is just sell you products and once they have you under a contract and need assistance you get the worse. 4th NO COVERAGE and they put the blame on the customer and will not allow you to get out of the contract even though it is because of their service. They cancel my account at one point and was getting calls asking me to please return the equipment, what I call about was how much will it cost if I was to cancel service do to their coverage, now my bill 202.00 + because they claim that I was not paying for the phone which is a Note 9. I told the rep that the contract indicated that the phone will be charge with my monthly bill. I have been paying close to 140.00 each month for the no coverage.
What would you like the company to do to fix the problem? (optional)
Refund, bill correction and to let me out of my contract because the have not coverage in the area that I live in.