Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
The sales rep told me I can upgrade to the iPhone X . I wasn’t allowed to keep my iPhone 7. Told me iPhones comes with back up phones which are free. So I upgrade both me and my daughters phone but they gave us iPhone x and both lg phones to use as back ups. They never said we were getting charged nor the phones come with separate numbers. They also said I was getting two free visa gift cards in the mail. I still haven’t received them .
What would you like the company to do to fix the problem? (optional)
I want the company to cancel my contract with the lg phones. I will continue to pay my plan with iPhones but take the lg phones that are supposed to be free off my plan. And I want my gift cards as promised.