Requested the offer of $75.00 bundle of Direct TV and internet. Instead the rep set up a separate account for Internet. Have spent ten months trying to get this resolved. No amount of phone calls have resolved this issue until nine months later. Now they want to charge me full price for both services. I never received the three month premium package or proper billing and they now are going to cancel my service. They sent a refund on paper but since that account is now closed I have not been compensated for my overpayments.