Frontier Airlines Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

The company had a “flying green“ promotion where if your last name was Green, you got to fly free. In the small writing explain that it would come in the form of a reimbursement. I received my reimbursement from the company and they only reimburse me for my departure flight and not for my return. After calling them, first they tried to say that I didn’t follow the dates provided in the small print which I quickly disapproved. Then they try to say it was because I didn’t fly on the same receipt. Obviously they only refunded me the smaller amount of money which was the departure flight. I went through my browsing history and found that I received my reimbursement from the company and they only reimburse me for my departure flight and not for my return. After calling them, first they tried to say that I didn’t follow the dates provided in the small print which I quickly disapproved. Then they tried to say it was because I didn’t fly on the same receipt. Obviously they only refunded me the smaller amount of money which was the departure flight. I went through my browsing history and found thatI did TRY to purchase the round trip on one fight but their site wouldn’t let me do it. It would only let me book one flight at a time.

What would you like the company to do to fix the problem? (optional)
I want them to reimburse me the return flight in the amount of $247 and also additional funds for my emotional pain and suffering.

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