My name is E***** A*****, live at [...] WA. My family ordered ADT in May, 2018. We paid $800+ installation fee, monthly auto pay ADT $65 per month. I was promised to have cameras that recording our very small unit C-101, especially in sleeping hours in the night, and I was promised I could check the ADT Recordings within 30 days. However, ADT failed their Home Security duty as I have been attacked with Plague superbug disease needle shoots all over my legs and arms ever since May, 2019. I have been in a very serious skin disease illness ever since. I went to ER on May 19, 2019, and the pictures of my wounds are showing I have been keep receiving the pl
I was promised 4 cameras with installation costs waived. Now I am being told it will cost 299. Also want to cancel and told I can’t within one week
I tried to cancel in 2017, but they offered me a lower monthly payment. This payment ended in July 2018. I tried to cancel but couldn't get contact with them online because I did not remember my password and they had de-registered my email address ( which I discovered on June 4, 2019 from call from ADT sales representative.) A sales representative called me in October 2018, and I explained my predicament and my desire to cancel the service which they said was impossible because I did not have my password. I even spoke to a supervisor who said they would send me a letter with my password, which I never received. Finally in March 2019, I went to my bank to stop payment on ADT's account.
I signed contract on 04/10/2019 on 04/11/2019 I sent cancellation request. ADT Called me and negotiated with me to lower the bill and send me visa cards $500 which none happend. On 05/22/2019 I signed new contract with ADT and on 05/23/2019 I sent cancellation request to ADT. Till now the keep charging my account and they refusing to cancel the service I called them 10s times.
Increased rate on me. The contract said I can cancel without penalty if I disagree with the rate increase. I called to cancel, quoting the rate increase. They gave me an address to write a letter to. I did, quoting the contract’s rate increase clause. They canceled but charged me early termination fee. When I disputed, they said that I didn’t say I canceled because of rate increase. Blatant lie!