Hello my name is J*** R********. A month ago today I got a letter in the mail box with some Optimun packages deals . One of the deals was to get unlimited WiFi for $24.99 a months , so I called the company and I ask the guy if I get the deal how much will I be paying . He said $38.99 a month after taxes . Then i asked him if I added a box to watch tv how much will it be . He said that for 50 channels and WiFi I will be paying $88.00 dollars a month . I said that’s not to convenient because I only watch sports , I specifically told him the sports channels that I wanted . He said that’s he could give me OVER 300 CHANNELS and WiFi for ten extra dollars wich will be 98 dollars a month (NOT A DOL
I was told my installation was free and my bill would be 120 a month .now they are trying to make me pay for installation and raised my bill to 175 .after my bill for the first month was only 111.I was told if I went ahead and paid the 99 dollars to get my account out of delinquent status the would rebusethe 99 to my account never happened I'm being scammed
Internet was interrupted between July 12 and July 29th and we were promised a credit on our bill. We were unable to watch tv in our living room and could not use internet at all. Suddenlink refuses to follow up on the promised credit claiming they can see we used internet during the disputed dates in which we could not access internet. Suddenlink is aware the internet was interrupted at our house due to a technician who installed equipment improperly. Our internet was actually not working before that, at least not properly, and we believe the company is aware they oversold or had construction in the area that was causing their signal to become sporadic. We were promised equipment several tim
On August 7th, 2009 - our next to next door neighbor's house got struck by lightning, and at the same time mine and my next door neighbor's house lost all 3 (Cable/Internet/Phone) services. We thought it may be an outage in the neighborhood caused by the storm, and will be restored in few hours. We went out to attend some event and when returned home late night, the services were still out so I called the support number who after going through initial troubleshooting advised me to schedule an appointment for a tech to come out and look at it. He said that the earliest appointment he can give me was for Friday afternoon. I told him I work from home and need these services back ASAP in order t
I have been charged two service fees I should not have been charged for internet service issues which continue to be unresolved. I have not had reliable internet for more than two hours at a time since June of 2019. It is now August 2019. Not only is Optimum still charging me full price for internet but they have added two service fees, $80 each, for technician visits which claim the issue has been "on my end" despite making no fixes.
Only company in the area with speeds fast enough (max is 5mb) to run internet. Went with another company. In 3 months Suddenlink continued to charge me. I went back to Suddenlink as they are the only provider with at least 5mb, which they advertise as 15mb. They said I owe for those 3 months plus all late fees and charges. I resigned up at the end of July. My account was just turned off for non payment. After 3 weeks of disputing my other charges.
I cancelled service after 5 years of service and was not prorated the Balance of unused service and was made to pay the last month of service although I did not need it or use it. I tried to contact a few times to settle the issue, Asked why am I paying for something I’m not getting and they did not care. They did not care to lose me. I argued and was angry about. Always changing things without letting mg
optimum overcharged my account. i do not have internet speed what they promised and keep overcharge every month's
Optimum keeps on charging me the modem fee even though I never had a modem provided By Optimum. I must contact them every single month to request the removal of the fee. Then I need to confirm all my personal details and then answer the same questions to prove I never had a modem provided by them. This harassment must stop immediately.
I started Suddenlink internet services at my New Home in January of 2019 under the 1Gbps speeds.