1) Unauthorized downgrade of channels without prior advisement. I was first advised that there was a service issue, then told I was downgraded as "they dont have that level of service anymore".
Salesperson promised excellent service that "usually" beats quoted speeds.Installation tech stated I would never get what was promised (he was right).After several complaints, a technician was sent to my home and when he could not fix the issues, he contacted the manager/expert and set an appointment for 2 days later.I took off from work and they never showed up and when I contacted Optimum they claimed no appointment was set.After numerous failed attempts to get satisfaction which involved many many phonecalls, many of which were dropped or handled by outsourced personnel that were no help. I contacted Optimum again and said I would not pay them and then switched to Fios.Optimum tech suppor
Attempted transfer of service on September 3, 2019. Was told system was down, took my info and was told it would be up and I could expect a couple the next day. Two days later, no call. Went back in on the 5th and was told system was still down. Needless to say this went on for 3 weeks. Finally, someone came out and hooked up my system. I was told to call billing in order to get the credit. In the meantime, my bill goes from $70 to over $103 from $148 with a $31 "credit" so the actual cost is about $114. I call billing again, get automated answer that all reps are busy and asks if I want a call back, nice because two days ago I was on hold for 2 hours and 56 minutes before their system "hung
Optimum is charging me for a full month for only four (4) days of service. I paid them for the service I received and now they are billing me $120.50 for the time after I returned the set top box and had their service discontinued. They now have a collection agency attempting to collect that amount. I would like the $120.50 amount dropped and my account brought to zero.
Unfair charges after cancelation. Unfair treatment, no choice and no voice. Hours and hours and days without customer service reach. Each time I have to start over to repeat myself. Meanwhile They keep charging without my consent and I do not owe. No cancellation notice. No activation notice. They make decision on my behalf without my understanding and refuse to help I’m without service for monthsusing hot spot as a result.This has affected my life entirely.
I tried to cancel my internet service on 8/27/2019. After over 2 hours on the phone with several different employees attempting to talk me out of leaving Suddenlink, I was told that my internet would be cancelled at the end of the billing period on 9/21/2019. I removed my router and the cable on 9/22/2019 but discovered that my internet had no actually been cancelled despite my request. On 9/24/2019, I called Suddenlink and after being on the phone, on hold, and speaking to multiple employees who repeatedly claimed that they could not help me and that there was no one there who could, I was finally told that the order to cancel my internet was "cancelled" but that they could not tell me by w
Altice service by txting over 2 weeks and many hours of my personal time was totally useless and even insulting and all 12 times i tried to get my Altice problems fixed, it was the same ending. Im going to have to end session now and i will put a trouble ticket in. No one ever tried to help or contact me in anyway, too much to txt, horrible frustrating service that cant handle commom problems and the only way to get a response is to pay my bill which i did and got the first email frm Altice, thank you for your payment. What a stressful hell ive been through
Optimum failed to follow up with service technicians ten different times to restore the internet and telephone service, although repeatedly promised to do so over four months. still have no telephone or internet.cant work at home.don't have a telephone line and therefor the alarm system is down.at least ten times i was promised "that a field supervisor will call in 24 hours to schedule an appointment and that the customer rep will follow up..." neither has ever happened.
I moved out of area on 9/7/2019 and called the same day to disconnect service which is the final day of the billing cycle but was billed an additional month of service for $212 until 10/7/2019.
Hello my name is J*** R********. A month ago today I got a letter in the mail box with some Optimun packages deals . One of the deals was to get unlimited WiFi for $24.99 a months , so I called the company and I ask the guy if I get the deal how much will I be paying . He said $38.99 a month after taxes . Then i asked him if I added a box to watch tv how much will it be . He said that for 50 channels and WiFi I will be paying $88.00 dollars a month . I said that’s not to convenient because I only watch sports , I specifically told him the sports channels that I wanted . He said that’s he could give me OVER 300 CHANNELS and WiFi for ten extra dollars wich will be 98 dollars a month (NOT A DOL