What Optimum did: I moved on August 9th and canceled my internet service. On August 13th I made a payment to them for service up until the 9th because that’s when I moved. I received a letter from Credit Control…
What Optimum did: I moved on August 9th and canceled my internet service. On August 13th I made a payment to them for service up until the 9th because that’s when I moved. I received a letter from Credit Control…
What Optimum did: I have had zero coverage for over 2 weeks. No cable, internet or home phone. I have contacted them approximately 6 times and can get no one to come fix the problem. I'm fulfilling my part of…
What Optimum did: on 9/18/2022, Optimum Mobile took $607.50 from my Chase bank account without my permission. I put in several escalated tickets to get this resolved like 1480895 and 1531859. My account number is #********. So Optimum took 607.50…
What Optimum did: I was charged hudden fees that I didnt agree to when I first set up an account with them . I chose the plan I wanted they promised it would be that amount monthly but it turned…
What Optimum did: Iam continuelly having problems with my internet servic since Optimum replaced Suddenlink.I am paying for maximum speeds and am only getting 1/4 speeds or less.Sometimes I lose service for 9-10 hours a day and this is nearly…
What Optimum did: On 9/14/22 I was supposed to get 1 GIG internet only,$100 free visa card, and the cost for fiber optic should be 64.99. I got 300 mgbs, no $100 visa card, computer very slow, & will pay…
What Suddenlink did: I paid my past due bill of 108.$ said service be restored within the hr and yet still no service so i called them and somewhere they told me that i owed the over 200$ to get…
What Optimum did: U.S. Postal Money was sent certified receipt mail. Certified Receipt was signed and return to owner. Money order was cashed by OPTIMUM. A female Supervisor from billing phoned account holder. Informed them the amount must be paid…
What Optimum did: I ordered an installation for 9/3/2022 after taking the day off and waiting all day and night no one ever showed up. This happened again on 9/8/2022,9/12/2022,9/15/2022,9/24/2022, and now left with a date of 9/23/2022. So far…
What Optimum did: My service was disconnected(aug. 25 2022) due to non payment and when i called customer service the agent redirected me to another optimum associate who stated he was his supervisor. turned out to be a scam operation…