Repeated inappropriate deactivation of access key, despite payment.
On April 8, 2019, I brought the medical documentation from my doctor stating clearly I’m not able to work out anymore. After 5 business days, I called and asked about the status of my request. Owner Joseph was really rude on the phone, laughing at me stating he doesn’t have to listen to the doctor because he has signed a contract. I asked for a copy of my contract which I never received. As of today July 8, 2019, I went there one more time because they keep charging me. And ask them for cancellation, according to the law in Illinois they cannot keep the gym membership contract for more than a year. A full year would be in next month. I agreed to pay for it and ask them for cancellation. 20 m