I got my equipment over a week after it was promised. I set it up. It never worked. It would not stay connected. I talked to technical support it was supposed to be fixed it wasn't. They set up a repairman. I got texts he was on his way and a message but he said the wrong address. I called him back and text him no reply and he told them I wasn't there. Frontier customer service told me I needed another router so I would have more bandwidth set up a 2nd guy. Again I started getting texts. Left my dad on hospice I was visiting. He never showed up. Called Frontier they said they couldn't find any orders to come to my house. I asked why am I getting texts and calls? I eventually talked to a cust
The representative put me in the contract promised me several things but did not reflect them in the service offeredto me. One example: International calls to some selected countries like India was included in the contract, but Frontier charged me exorbitantly (separate charges) for my calls at the rate of $7:00/minute. Also a promised visa debit card for $200 was never received.
Frontier charged customers to purchase movies but when the customer cancelled services kept the movies and did not send copies to customers
We paid for services starting 8/26. Multiple charges which I did not recognize were included on our bill. I called and was told these charges were unable to be disputed. Services have not yet been functional or delivered. We have attempted to have technicians fix the issues but none have done so. Today 9/10 our appointment with a service technician was cancelled without our knowledge. I attempted to cancel service and I was informed I would have to pay a termination fee and the remaining balance on our account, despite the fact that we have no yet had functional services. I have been waiting on hold with them for 1.5 hours now. The extensive wait times on the phone, coupled with the multiple
Second Dispute for Equifax and Trans Union for Frontier Entry
I called frontier on my account number to get a resolution on a problem just spoke to a customer service representative and and stated I would like a fast way of paying my account so it does not get disconnected last time I made that payment info June 29, 2019 she requested for me a pen that got sent out to me in the mail I said I don’t remember receiving it she said do you have your last your last tax ID I said you know what all I want to do here is just pay the bill here’s my account number I told her I have the bill in front of me is there anything on it that I need to give you **** the only thing I’m required to ask you is for a pen or your four digit tax ID and if I cannot verify it t
They shot my bill up from $20 a month to $35 a month. They tried and failed multiple times before and after the price change to have Me upgrade.
They are saying I owe 287 dollars for an unreturned DVR which was canceled roughly June of 2018. I had them send a tech out to take the DVR so that there would be no disputes. The cost of this house call was 75 dollars and the following months bill should reflect a 75 dollar increase. The tech didnt report it and kept the DVR for himself and did not enter it Into the system or mail it in, they are saying they have no record of it and it has gone to collections. I continued service with just internet after canceling the DVR until April of 2019 with never any mention of returning the DVR until all service was canceled in April 2019 at which time I was billed and eventually sent to collection a
They promised me a certain service with a locked in price for 3 years, over charging me for over 2 of those 3 years filled a claim with them back in March, have been promised it will be fixed by several different managers at frontier called office if the president of frontier and last lied to me and connected me to a different department
I called to reduce my service from phone, cable, and internet to just internet. They were not able to do so for reasons that they could not explain. I was told that they would call me back that afternoon. They did not. I called back and still, they were not able to make the change and the agent didn't know why. She told me to call back tomorrow and that they would be able to "backdate" my order so that I would not be charged for the month for service that I would not have, that being their "Triple Play" service.