Second Dispute for Equifax and Trans Union for Frontier Entry
I called frontier on my account number to get a resolution on a problem just spoke to a customer service representative and and stated I would like a fast way of paying my account so it does not get disconnected last time I made that payment info June 29, 2019 she requested for me a pen that got sent out to me in the mail I said I don’t remember receiving it she said do you have your last your last tax ID I said you know what all I want to do here is just pay the bill here’s my account number I told her I have the bill in front of me is there anything on it that I need to give you **** the only thing I’m required to ask you is for a pen or your four digit tax ID and if I cannot verify it t
They shot my bill up from $20 a month to $35 a month. They tried and failed multiple times before and after the price change to have Me upgrade.
They are saying I owe 287 dollars for an unreturned DVR which was canceled roughly June of 2018. I had them send a tech out to take the DVR so that there would be no disputes. The cost of this house call was 75 dollars and the following months bill should reflect a 75 dollar increase. The tech didnt report it and kept the DVR for himself and did not enter it Into the system or mail it in, they are saying they have no record of it and it has gone to collections. I continued service with just internet after canceling the DVR until April of 2019 with never any mention of returning the DVR until all service was canceled in April 2019 at which time I was billed and eventually sent to collection a
They promised me a certain service with a locked in price for 3 years, over charging me for over 2 of those 3 years filled a claim with them back in March, have been promised it will be fixed by several different managers at frontier called office if the president of frontier and last lied to me and connected me to a different department
I called to reduce my service from phone, cable, and internet to just internet. They were not able to do so for reasons that they could not explain. I was told that they would call me back that afternoon. They did not. I called back and still, they were not able to make the change and the agent didn't know why. She told me to call back tomorrow and that they would be able to "backdate" my order so that I would not be charged for the month for service that I would not have, that being their "Triple Play" service.
charging me for an extra month of service after I cancelled. they refuse to fix this. They are out to ruin my partners credit. We have been customers for 10 years and they refuse to let us go.
Internet goes down sometimes for a month and still getting charged more then I was quoted and just getting charged for service I havent recieved
Frontier illegally billed me for streaming services I never ordered and intentionally put up arbitrary barriers to prevent gaining proof of their deception.
As of June 8th 2019 we’ve had problems with our internet/phone service. My wife and I have missed work over this. We have had a service appointment since July 2 for July 25th. 1:00 to 4:00 pm. No service tech showed. Now they are telling us it won’t be till August 29th.