Frontier Communications Complaint

I called frontier on my account number to get a resolution on a problem just spoke to a customer service representative and and stated I would like a fast way of paying my account so it does not get disconnected last time I made that payment info June 29, 2019 she requested for me a pen that got sent out to me in the mail I said I don’t remember receiving it she said do you have your last your last tax ID I said you know what all I want to do here is just pay the bill here’s my account number I told her I have the bill in front of me is there anything on it that I need to give you **** the only thing I’m required to ask you is for a pen or your four digit tax ID and if I cannot verify it t

Frontier Communications Complaint

They are saying I owe 287 dollars for an unreturned DVR which was canceled roughly June of 2018. I had them send a tech out to take the DVR so that there would be no disputes. The cost of this house call was 75 dollars and the following months bill should reflect a 75 dollar increase. The tech didnt report it and kept the DVR for himself and did not enter it Into the system or mail it in, they are saying they have no record of it and it has gone to collections. I continued service with just internet after canceling the DVR until April of 2019 with never any mention of returning the DVR until all service was canceled in April 2019 at which time I was billed and eventually sent to collection a

Frontier Communications Complaint

I called to reduce my service from phone, cable, and internet to just internet. They were not able to do so for reasons that they could not explain. I was told that they would call me back that afternoon. They did not. I called back and still, they were not able to make the change and the agent didn't know why. She told me to call back tomorrow and that they would be able to "backdate" my order so that I would not be charged for the month for service that I would not have, that being their "Triple Play" service.