I submitted a cancellation form with Planet Fitness at the Sterling, VA in August 2019 to Otis Polk.Upon submitting the form, I asked whether there was anything else I needed to do to terminate my membership.I was told no.Two months later, I saw two additional charges on my credit card from Planet Fitness for months in which I didn't use the gym.I called the Sterling VA facility, and spoke with Manager Bobby L----, who refused to apply the payment for non-use to my buy out balance, and also refused to apply the remaining balance to my credit card they have on file without requiring me to make yet another in person visit.
i started with planet fitness last year in September I went to the gym for one day after that I got sick I went to the er because of a numbness spreading from my right ankle to my right arm ever since then I tried to cancel but they keep on insisting that im under contract and that I can't cancel
Repeated inappropriate deactivation of access key, despite payment.
Billing practices seem extremely predatory. Cannot cancel unless it is physically in person or mailed by 'USPS certified' mail only, but this must be delivered and seen almost a full month before you wish to cancel, otherwise you are charged (ie you must have the written letter delivered by the 25th of the prior month to not be charged on the 17th of the next month). In their contract it says "The annual membership fee is fully earned when received and is non-refundable." This facility also did not have the member classes with a fitness expert despite advertising it. Terms and conditions were handed hastily and encourage to just sign it by employees.
24 has been double charging me for monthly fees. Every time I walk into the club for the past 7 months, I’m stopped at the front by an associate after a “See Receptionist” message shows up on my account. Every time I’m told my payment for that month did not process, and that I’m behind when I have bank statements that prove I am up to date. This month and for the month of March, I was charged for two memberships when I have a single account. I am fed up with being treated like I don’t make my payments and with getting stopped every single day I go to the gym. I’ve had to go back and forth with the collections department to the employees at two DIFFERENT 24’s to my bank. I am EXHAUSTED
I cancelled my LA Fitness membership today, Aug 29. I have two fees that I believe should be refunded, but LA Fitness maintains that these fees are non-refundable.
the contract i signed up for was for 5 months personal training. they continued to bill me for over a year.
My income has decreased and I can't afford the $189 charge. They won't let me cancel because they demand 2 months notice and want you to be an active paid member to cancel, but they keep trying to charge my account. Obviously I don't want to go to collections, but they WON'T LET ME CANCEL. So I tried emailing them. They ignored me for a month and a half before finally replying. Instead of trying to work with my situation, they charged me $129 for an 8 session package without asking me if it's what I wanted or giving my consent. I'm supposed to be billed on the 8th; this is an add-on as of the 22nd, they will try to bill me again on the 8th.
Charged me Initiation Fee plus first and last month fees on the day I signed contract (25.00+29.99+29.99). Then two months after, they charged me Annual fee of $49.00 which I wasn't aware of.
Did not receive all of my sessions them claiming I cancelled every time, I never schedule as often as they claim, and did not cancel every single time. The plan is over and they have still been changing me