Airbnb Complaint

When we got to the house it was completely nasty everything how it was in the picture in the listing wasn’t the same the house was dirty and I contacted my host and she said she wasn’t going to give me my money back I didn’t even stay at the house I left within an hour and got an hotel room

Airbnb Complaint

My significant other was traveling to PA from NC/SC to work a job that was supposed to last 6 months. We had booked an air bnb long term for Aug 1 - Aug 30. However, he unexpectedly on the 20th of July got a layoff from that job due to reduction in workforce. We have the paperwork showing his layoff date, and reason. We cancelled the listing as the host agreed to refund as the dates got re-booked but -- right when I had someone else ready to book the listing for an entire month, he rented out just one weekend in August, making it impossible to do another monthly rental. It is now physically impossible for me to get the same dates rented out as he has rebooked a part of those dates already. A

Airbnb Complaint

It was never disclosed in the booking details or the rental agreement that the property was 12 miles up on a mountain and had an elevation of 4,000 feet. The road to the property was a steep, winding nightmare, unlit and eventually foggy. It was very difficult to navigate as out-of-towners, even in the daytime. These travel conditions were extreme enough to cause a passenger panic attack after 30-45 minutes of attempted driving. It was decided that we could no longer continue forward to the property due to severe safety concerns. We attempted to contact the property host multiple times but were unable to reach them for several hours, eventually having to contact Airbnb support. We asked if t

Airbnb Complaint

On July 7th I booked and paid for a beach front residence in Malibu, CA. Upon checking in to the home and entering the Airbnb code we were shocked to find that we walked in on a lady and her young child. We left without getting her information, when we tried to make contact with the person in the home, she declined to answer the door. We then had to book residency elsewhere. When I asked for a full refund, reimbursement for the 2nd room, and the food we bought to cook, the owner agreed, yet Airbnb says he didn’t.

Airbnb Complaint

Through Airbnb, we accepted a request by 2 individuals to book a room in our apartment for 4 nights. The request initially came in for just one person, but the personal and introductory message clearly specify more than one person, so before we accepted their request, we asked the requester to adjust their request to 2 people, which they did thru airbnb so we accepted.

Airbnb Complaint

An Airbnb customer associate helped out my Girlfriend and I by cancelling a trip for us due to the hosts not responding to either of us, and we were successfully issued a refund for the cost of the booking. However he also promised us a reimbursement of $200 to help in booking a hotel outside of airbnb for that night, which 2 weeks later him or his team have received our proof of getting a hotel room and nobody has been consistent in following up with us about the reimbursement, just leaving us hanging every time we think they will finish getting the situation sorted.