Liberty Tax Service Complaint

Liberty tax in ca . i did my taxes i applied for a 800 adv which was from my federal return. I got app it took 3 days which was supposed to be in my account n 24 hrs . then till now i havnt recieved my state refund turns out liberty tax recieved my state refund which was supposed to directed deposited in my account when i call and tell them why did they do that with out my consent.