Hello my name is J*** R********. A month ago today I got a letter in the mail box with some Optimun packages deals . One of the deals was to get unlimited WiFi for $24.99 a months , so I called the company and I ask the guy if I get the deal how much will I be paying . He said $38.99 a month after taxes . Then i asked him if I added a box to watch tv how much will it be . He said that for 50 channels and WiFi I will be paying $88.00 dollars a month . I said that’s not to convenient because I only watch sports , I specifically told him the sports channels that I wanted . He said that’s he could give me OVER 300 CHANNELS and WiFi for ten extra dollars wich will be 98 dollars a month (NOT A DOL
On August 7th, 2009 - our next to next door neighbor's house got struck by lightning, and at the same time mine and my next door neighbor's house lost all 3 (Cable/Internet/Phone) services. We thought it may be an outage in the neighborhood caused by the storm, and will be restored in few hours. We went out to attend some event and when returned home late night, the services were still out so I called the support number who after going through initial troubleshooting advised me to schedule an appointment for a tech to come out and look at it. He said that the earliest appointment he can give me was for Friday afternoon. I told him I work from home and need these services back ASAP in order t
I have been charged two service fees I should not have been charged for internet service issues which continue to be unresolved. I have not had reliable internet for more than two hours at a time since June of 2019. It is now August 2019. Not only is Optimum still charging me full price for internet but they have added two service fees, $80 each, for technician visits which claim the issue has been "on my end" despite making no fixes.
I cancelled service after 5 years of service and was not prorated the Balance of unused service and was made to pay the last month of service although I did not need it or use it. I tried to contact a few times to settle the issue, Asked why am I paying for something I’m not getting and they did not care. They did not care to lose me. I argued and was angry about. Always changing things without letting mg
optimum overcharged my account. i do not have internet speed what they promised and keep overcharge every month's
Optimum keeps on charging me the modem fee even though I never had a modem provided By Optimum. I must contact them every single month to request the removal of the fee. Then I need to confirm all my personal details and then answer the same questions to prove I never had a modem provided by them. This harassment must stop immediately.
I have set up autopay with Optimum and just realized that Optimum debits my card late and turns around to charge me a $10 late fee every month. Spent over an hour with their reps, and supervisor but despite acknowledging its their fault, will absolutely not refund the fees. What a scam !
A technician came and took my router because it wasn’t working and I’m being told I have to pay $80 even though I was told it was free when I called.
There are tap/“500” wires that cut directly across my private rooftop, at shoulder height. Four firemen from the fire department have visited my home and have told me not to use the space until optimum moves the wires because it is a safety hazard. I have taken photos and sent to optimum on Twitter. I have called at least two dozen times. Each time they agree to make an appointment with me, they send a technician instead of a construction team. Each time the technician confirms that it is optimum’s fault and responsibility and they supposedly send a request for supervisor or construction team to respond, however, optimum still continues to send technicians or not respond at all. I have staye
Deceptive billing/taking advantage of being the only provider in my building/area