In may of 2019 a sales rep at the Milford mall location in CT lied about how much my monthly bill would be. He then told me 3 lines would be free meanwhile they are not. I also barely have any service. I do Uber from my phone and this service drops many of the calls.
I requested to cancel my services and close my account on 7/11, I chatted in with multiple people and also spoke on the phone with someone. The chat rep I spoke to said I had to talk to this person on the phone, when they called me they placed me on hold for several minutes, then came back and tried to tell me I hadn't paid off my devices so they couldn't unlock them. I told them I had just paid them off with the chat rep. She put me on hold for several minutes. When she came back she said it was going to take more time and asked to put me on hold. She said it's taking so long because 'there are four lines to cancel so it takes time'. I said I couldn't keep waiting because I was at work, and
I met my contract obligation of 2 years. I asked for them to unlock my two phones. They sent me an email for each one. One successfully unlocked, the other didn't. For the Motorola Moto E4 they claim they have unlocked my phone multiple times - but it is NOT unlocked. The local SPRINT store simply has me call the 'Sprint International' number. They are unable after 3 tries to unlock my phone. There are many complaints on the Sprint user site about this very same problem. I have records and details of all conversations and visits to the local store.
Bought 2 phones in store under BOGO deal. Never applied the BOGO deal, Have to call multiple times a months to get credit and spend an hour on the phone each time and go through escalations process, I have spent hours on the phone with Sprint to get them to correct what they messed up every month. Different explanations, outcomes every month. I just want the deal they promised me.
SPRINT has been ripping me off for years. I have tried numerous times to go into multiple stores and talk to customer service on line and some how have managed to charge me for more then 4 devices that are years old and not even working. It makes no since and i have tried to handle this my self and they still charge me hundreds of dollars that is wrong. My dad died this winter and i went to take off the tablet i had on my account for him and som ehow its still on there and I’m still paying. I had an I pad air that was stolen 6 years ago and its still on there saying I’m paying for it.
I bought a mobile hotspot for my house April 2018. I returned the hotspot within 2 weeks. Sprint says they never received it; however, the employees and the manager at the retail store vouched for me and tried to help me resolve this issue. I was assured that the issue was resolved. 3 months later I started getting collection notices. I returned to the Sprint store that sold me the hotspot in Mountain Home, ID, and was disgusted to see that it had been closed. Now what was I supposed to do? I tried calling the collection agency and Sprint over 30 times since this began. On 7-9-2019, I received another collection letter from a different company. I am NOT responsible for the $176 I am accused
I cannot express to you how much I hate Sprint. My son hasn’t had cell service on his phone since the end of May. It is now the middle of July. I have been tossed around to every department. My son can’t even call 911 from his phone. When I said let me out of my contract, they told me they would charge me all sorts of fees when in reality, Sprint has broken the contract by not providing services.
I switched to their kickstarter plan that offers unlimited 4G LTE data with streaming music in 256 KBs and video in 480p but this is not true. I am unable to view anything in 480p and music is constantly interrupted. They're either lying about their offer or their speeds/coverage or a combination of the two.
Sprint kept suspending my service for no reason.
Asked for buyout fees and received a quote, then after I cancelled, was given much higher buyout fees.