Suddenlink by Altice Complaint

Internet was interrupted between July 12 and July 29th and we were promised a credit on our bill. We were unable to watch tv in our living room and could not use internet at all. Suddenlink refuses to follow up on the promised credit claiming they can see we used internet during the disputed dates in which we could not access internet. Suddenlink is aware the internet was interrupted at our house due to a technician who installed equipment improperly. Our internet was actually not working before that, at least not properly, and we believe the company is aware they oversold or had construction in the area that was causing their signal to become sporadic. We were promised equipment several tim

Suddenlink by Altice Complaint

Only company in the area with speeds fast enough (max is 5mb) to run internet. Went with another company. In 3 months Suddenlink continued to charge me. I went back to Suddenlink as they are the only provider with at least 5mb, which they advertise as 15mb. They said I owe for those 3 months plus all late fees and charges. I resigned up at the end of July. My account was just turned off for non payment. After 3 weeks of disputing my other charges.

Suddenlink by Altice Complaint

SuddenLink has been charging me $10.00/month every month since February, 2019 for rental of their modem that was returned in February, 2019. I have provided, on several different occasions, tracking information from FedEx that confirms the returned equipment was received by SuddenLInk. Suddenlink has verified this information no less than 3 times. I have contacted SuddenLink Customer Service/Billing, as of yesterday (July 16, 2019), a total of 14 times regarding this issue. On 3 different occcasions I have spoken to a supervisor. On ALL occasions I have been assured that my problem is recognized and is legitimate but still no resolution. Suddenlink has even assigned a "Field Escalation" numb

Suddenlink by Altice Complaint

I ordered service with suddenlink in June. Two weeks later I received a bill for $544. I called them to see why the bill so high. I am being charged for stuff that I didn't ask for. The person who sold me the services lied to me about the package they offered. He told me that the he gave me was for $129 a month. I paid the bill and now two weeks later I received a bill for $235. I have to pay it today or my service will be turned off. I haven't had this service a full month and have to pay again. I just don't know what to do.

Suddenlink by Altice Complaint

. I have a cabin which is our vacation home we don't spend a lot of time in the winter usually the summer holidays. However, we will go up in November or December to shut everything down. When we arrived we had no cable service so I called. I was told they switched over to digital and we needed boxes which we were never notified. They would not mail or deliver them to us said we could drive 4 hours to the store in Blythe. Or we could schedule someone to come out. I told them I wasn't driving that far to schedule someone. My date for someone to come out was March 8th. I'm like what well we weren't driving that far and winter was coming up and I usually suspend my service until about May every

Suddenlink by Altice Complaint

Terminating telephone. We switched from the residential service to the commercial service at our home so we could have a static IP. They kept billing us from both residential and commercial. I did not catch it for 5 months was paying for the service twice. I contacted Suddenlink several times and quit paying the residential service. They canceled and turned it into collections. Got it cut back on but now they have cut the phone off again. Presently have internet and have not gotten a credit for what I have paid on the residential side.