Attempted transfer of service on September 3, 2019. Was told system was down, took my info and was told it would be up and I could expect a couple the next day. Two days later, no call. Went back in on the 5th and was told system was still down. Needless to say this went on for 3 weeks. Finally, someone came out and hooked up my system. I was told to call billing in order to get the credit. In the meantime, my bill goes from $70 to over $103 from $148 with a $31 “credit” so the actual cost is about $114. I call billing again, get automated answer that all reps are busy and asks if I want a call back, nice because two days ago I was on hold for 2 hours and 56 minutes before their system “hung
I tried to cancel my internet service on 8/27/2019. After over 2 hours on the phone with several different employees attempting to talk me out of leaving Suddenlink, I was told that my internet would be cancelled at the end of the billing period on 9/21/2019. I removed my router and the cable on 9/22/2019 but discovered that my internet had no actually been cancelled despite my request. On 9/24/2019, I called Suddenlink and after being on the phone, on hold, and speaking to multiple employees who repeatedly claimed that they could not help me and that there was no one there who could, I was finally told that the order to cancel my internet was “cancelled” but that they could not tell me by w
I was told my installation was free and my bill would be 120 a month .now they are trying to make me pay for installation and raised my bill to 175 .after my bill for the first month was only 111.I was told if I went ahead and paid the 99 dollars to get my account out of delinquent status the would rebusethe 99 to my account never happened I’m being scammed
Internet was interrupted between July 12 and July 29th and we were promised a credit on our bill. We were unable to watch tv in our living room and could not use internet at all. Suddenlink refuses to follow up on the promised credit claiming they can see we used internet during the disputed dates in which we could not access internet. Suddenlink is aware the internet was interrupted at our house due to a technician who installed equipment improperly. Our internet was actually not working before that, at least not properly, and we believe the company is aware they oversold or had construction in the area that was causing their signal to become sporadic. We were promised equipment several tim
Only company in the area with speeds fast enough (max is 5mb) to run internet. Went with another company. In 3 months Suddenlink continued to charge me. I went back to Suddenlink as they are the only provider with at least 5mb, which they advertise as 15mb. They said I owe for those 3 months plus all late fees and charges. I resigned up at the end of July. My account was just turned off for non payment. After 3 weeks of disputing my other charges.
I started Suddenlink internet services at my New Home in January of 2019 under the 1Gbps speeds.
SuddenLink has been charging me $10.00/month every month since February, 2019 for rental of their modem that was returned in February, 2019. I have provided, on several different occasions, tracking information from FedEx that confirms the returned equipment was received by SuddenLInk. Suddenlink has verified this information no less than 3 times. I have contacted SuddenLink Customer Service/Billing, as of yesterday (July 16, 2019), a total of 14 times regarding this issue. On 3 different occcasions I have spoken to a supervisor. On ALL occasions I have been assured that my problem is recognized and is legitimate but still no resolution. Suddenlink has even assigned a “Field Escalation” numb
I ordered service with suddenlink in June. Two weeks later I received a bill for $544. I called them to see why the bill so high. I am being charged for stuff that I didn’t ask for. The person who sold me the services lied to me about the package they offered. He told me that the he gave me was for $129 a month. I paid the bill and now two weeks later I received a bill for $235. I have to pay it today or my service will be turned off. I haven’t had this service a full month and have to pay again. I just don’t know what to do.
I need my internet, phone, and cable transferred to my new address. Suddenlink is refusing to do this because the previous tenant had a balance with them. I need my services transferred without having to go through all of this headache. Every other utility company has transferred my servoces without a problem except Suddenlink.
I had my service originally installed about 2 months ago. While my tv worked, my internet only worked for 3 days out of the 16 days I supposedly had service.