I have gotten a cease and desist letter from T-Mobile for excessive calling to customer service and asking for credit on accounts cause of that I’m banned from speaking to T-Mobile USA on the phone and stores and offices only by letter very poor customer service I have been treated very unfairly ! Those previous accounts I don’t owe all of the balances alright I don’t appreciate this type of behavior and type of tone and hanging up on me I will sue T-Mobile for this actions T-Mobile won’t get away with this this is BS and John Legere CEO of T-Mobile will not be happy for the very poor customer service experience I had and the type of tone and attitude I had and heard
I have gotten a cease and desist letter from T-Mobile for excessive calling to customer service and asking for credit on accounts cause of that I’m banned from speaking to T-Mobile USA on the phone and stores and offices only by letter very poor customer service I have been treated very unfairly ! Those previous accounts I don’t owe all of the balances alright I don’t appreciate this type of behavior and type of tone and hanging up on me I will sue T-Mobile for this actions T-Mobile won’t get away with this this is BS and
Waked up i had no service in my mobile and i went to t-mobile store to figure out what is going on , they told me to go to an apple store because the phone is on insurance fraud while i was in the store I connected the wifi to my phone and figured out that my family couldn't reach to me overseas and my mom went to the hospital because she couldn't reach me , after i went to apple store they told me nothing is wrong with the phone went back to tmobile store and for no reason they had my service back..
August 3, 2019 two weeks ago I thought my cell phone was stolen from me. We had AT&T and my husband said lets go to T-Mobile where they have better deals. So my husband turned in his Iphone 8 and then we got two new Iphone 8 with the understanding that if we did not like the service we could return the phones and get our money back. We went home and had major issues with the phone like no signal at all. But that is not the case. Friday, August 16 we went into the store and the Agent Abraham Roman said he could not assist us he could do the return but they had shipped out our old phone and we wanted it back or compensation for the original phone. So he called customer support and we spo
T-mobile ran a hard inquiry without my permission and approval. They claim it's a soft inquiry, but turns out it's a hard inquiry and thus impacts my credit score. I double checked with the customer service line when I provide my SSN that this is a soft inquiry and turns out there's a hard inquiry on transunion made by t-mobile under my account.
im a tmobile customer and on august 2,3,8,9,10,11 2019 there was no service in north Miami beach 33141
Tmobile failed to cancle my account when I called the first time 1 month ago. They failed to send me my final bill. I have called 2 times for my bill the second time giving them an updated address that they didnt have for whatever reason. I just recieved a call from collections tmobile sent my bill to collections when I asked for it to be froze so I could send my bill to spectrum. They have failed to do anything I have asked. They have impacted my credit tremendously. Set up my phones completely wrong so my son was recieving all info texts. They failed to get me info on the payment for verizon resulting in verizon being sent to collections as well. They have screwed my credit so hard. I have
We were with t mobile from Feb 2016 to Feb 2019. I used to have a family plan and I was the primary account holder. I asked t mobile to close my account in Feb 2019. We all came out except one friend who choose to stay with t mobile. He requested t mobile to change account responsibility and authority. They said it was done. Now, after 4 months t mobile sent me 9 hundred dollar bill for the phone and cell spot device that this friend owned with t mobile. We spent several hours with t mobile customer service and heard different versions. Both my friend and I do not agree with this 900 charges.
I was told to get a new phone. My services have not been working correctly for several months as well as the phone. I have been dealing with the corporate office for months.
I lost my phone on April 20th and today July 24 they haven't gave me an answer.