I was a loyal customer in good standing for 13 years. I put up with having intermittent service with the promise from T-Mobile that it would get better and to be patient. Over these years I’ve gotten 3 boosters to boost my service placed in my home. One of them I paid $150.00 the others I either put up a deposit or they let me borrow. I returned one through the T-Mobile store in St. Louis at the Yorkshire location within the past 12 months. It was never received by T-Mobile corporate. Yet the store did verify that I brought it to them to be sent back. Starting March of 2019 my service became unavailable multiple times every day. Calls failed and I was unable to make calls. My data didn’t wor
Dispute: False debt collection by Convergent Outsourcing, Inc, for T-Mobile. T-Mobile is seeking to collect payment for an equipment that was unsolicited and not received. At the time T-Mobile claim to have sent the equipment I was not notified as I was not in communication with T-Mobile about its receipt. I was made aware that this had occur when on invoice for the equipment appeared in my mailbox. This invoice had an incorrect address (unit number) of where the item was delivered. I immediately contact T-Mobile and was asked by the representative if I could retrieve the equipment. I informed them that I would not as I was not familiar with the individual that resided at the unit and I was
On September 12 and 13, my girlfriend went to a T-mobile store inm Long Beach, California, to transfer her 2 phone lines from my account into a new account under her name. Two days before, I called T-Mobile (611) and gave them special and specific instructions to call me when my girlfriend gets to the store---since I was the only primary account holder and my girlfriend's was not authorized to make any changes to my account.
I was looking to switch from att to another network, in was looking at different plans online. A representative from T-Mobile(Yolanda Brannen) called pitching me this great business plan that T-Mobile had to offer; in assured me she would take care of me. Sheset me up with 4 new phones in place of the phones from att. And was gave me 3 creditsthatwouldcoverthedownpayment formybrandnewdevices. one credit of $1350.01 for turning in my att devices to tmobile, two a $500 credit to help with down payment, in three a $1142.50 credit for my final bill with att. She sent a labelfor the att devices. And I wasreadytoturninmyolddevices. She took care of mealright. From the Started my devices wasn’t log
The company misled me on several occasions concerning my wireless services and then made unauthorizedchanges to my plans resulting in over a years worth of over paying for my services and ultimately driving me to switch companies. Which then resulted in my devices being charged off and they are now in collections. I moved for work to an area that has no service for T-Mobile they would not cancel my service I was told that had a booster that I could use at my home for service but once I drove to the store to pick it up they would not give it to me.
Since I've had service with T Mobile they have exhibited dishonest behavior, from not removing services that I was never supposed to have and making me pay for them to making changes to my service with neither my knowledge or permission. The latest thing has been that since I moved to Houston on February 5, 2019 I live in an absolute dead zone. Like it doesn't work here in my home at all. I have a business account with an at home business so that is an issue. I have Xfinity as well and if my phones aren't on wifi they don't work at all. I started calling in February or March because of this and the fact that one of my phones wasn't getting any service at all no matter if it was on wifi or no
Took our AT&T phones and did not buy out our contract the 2 phones are not paid for to AT&T gave us their phone, will let me out of the contract but wants us to return 2 phones that they have us, now they will have 4 phones and we are getting robbed because we still have to pay AT&T over $1,600
T-Mobile is changing the name of the services in order to require downpayment for this years upgrade. When I signing JUMP! contract they clarify since my contract is effect (I signed last September) I am eligible to upgrade my device (On this account I am upgrading 3 similar devices) with no downpayment. Today they say that they changing this clause and I have to prepay $250 for each device (no we have JUMP on Demand and JUMPXXX no JUMP!)
a few months ago I canceled tmobile before canceling, I had my brother move to his line and we signed documents over the phone together. That allowed him to take phone and his own line.