Verizon Wireless Complaint

The company offer to give me $200.00 per line or 6 lines totaling to $1,200.00. Three different customer representative approved the transaction. This was in July 27 2019. This amount was going into the payment of Sprint for early contract termination. Now they are denying to move forward with the promotion because during that time the promotion was only valid for some place in the south and not in New Jersey. I had to paid Sprint out of my pocket.

Verizon Wireless Complaint

I went to wireless zone, a verizon retailer, on 9/26/2019 and was approved for service. Verizon was offering $500 trade in value for my phone, a Samsung galaxy note 8. The iPhone 11 was selling for $700 and I chose to trade in my Note 8 towards the purchase of the iPhone which would be billed in installments. " Total Trade-in Value of $500 will be applied to Customer's Account as $20.83 credit per month Device trade-in credits ( incl promo credits) issued over 24 months and will appear in 1-2 billing cycles after we receive hour device. If you cancel service, change to an ineligible plan, or device payment amt is paid off or transferred, promo credits will stop. .." The next day I went to pi

Verizon Complaint

September 19, 2018 an independent contractor signed me up for internet services where I would get 100.00 gift card. I received an damaged box. Reported this incident. An agent requested I receive an discount for the first year of my plan. I agreed and enrolled auto payments. Until November2018. Verizon disable autopay on Nov 21, 2018. Sent my reward debit card late. In December 2018. I called and spoke to agent why my payments were different after being credited an discount. I was told my bill would be 64.99 and I saw multiple misleading fees such as 74.99 and 79.99. I asked to get an plan that fits my budget being unemployed. The agent didn't resolve the situation. Stating I should stick wi

Verizon Wireless Complaint

Our company changed service providers to Verizon.Our owner was hesitant at 1st after speaking with a rep because there were 8 lines and the change was a big commitment for more money if the service was not superior.The rep suggested trying a single line and then if happy to convert to a business multi line.The owner did and a week later he made the commitment to change.The line was converted to a business line after the 1st week and he added the other 7 lines at the same time.About a month or so later (after already paying the 1st bill), the co owner received a letter stating that he was delinquent in payment and that he was reported to the credit bureaus.He immediately called and they deter

Verizon Wireless Complaint

Beginning May 18, 2019 I purchased a Samsung J7 phone and unlimited wireless phone service at the Verizon Authorized Retailer, TCC 3527 Lankford Hwy, Exmore, VA 23350. I was told on the phone I could keep my samsung s7 but at the store I was told that no I had to purchase a new phone. I have since found that to not be true. Also I was told my total bill would run around $80.00 including the new phone payments. That has not been the case. I was also told this is the best service but throughout the last several months I have consistently had issues of echoing my voice and unsent texts. I was with Boost Mobile in Virginia Beach for over 10 years and never had these problems. I was told Verizon

Verizon Complaint

My 2 year Verizon Fios contract was due on June 21 2019.Three days before that I called to renegotiate a new contract with similar service except for a different channel lineup.I wanted to keep everything the same, ie. wifi, dvr, same boxes, etc as the only thing i wanted changed was the channel listing and I repeated told her that the only change was the channels.It was on a taped line as Verizon records everything.The Verizon person worked up a price and sent me an email right away. I briefly checked the email and told her again that it was fine as I only wanted to change channels and nothing else.I replied to the email saying it was agreed.The next day I noticed that I had no DVR.I called