The salesman said they he was giving away free equipment. I triple checked and asked multiple times that the equipment being installed was completely free? He said yes I would just be charged the monthly service fee. This turns out was not the case. I have filed for a cancellation but they will not do it until the equipment is paid for. They said I verbally agreed on the phone call confirming. I said no I didn't. I agreed to the service all the while the salesman is standing there feeding me more lies about how he was doing a soft credit check and in fact getting me to do a loan. I requested a copy of that phone call as well as my contract all of which I never received.
Service Rep: Jared Bautista. Jared sold me on a home security system and said I could cancel at any time and i could ship back their product. IE: Internet Router for ISPs.
The sales person told us that the payment would be only 50 dollars. Then we found out that by signing the contract we took out a loan or credit card that we were not told about. They deceived and lied to us because we would of never signed up.
I was told the equipment was but it wasn't. Their web site said they have 3 prices 39.99, 49.99, and 59.99 I'm paying around 85.00.
I have had 2 vehicle break ins in the time that I have had Vivint. The cameras do not catch it and since I have had this service it has never worked the way they sold us on, any time we call with a concern they try selling us more equipment which is there way of keeping you in a buy out contract. I do not have $1400.00 to buy out equipment that I do not want due to its lack of reliability. Sadly the first robbery was the cause of me losing my job due to the fact that it was a company vehicle that got broken into (that was in my cameras view)
William Huddleston showed up at my door on 5/11/19. He said he was in the area looking for people to try Vivant home security free for 6 months to see if vivints services were right for them. He told us that within the 6 months we could change our minds at any time. We decided since it was supposedly risk free with the trial period that we would give it a try. We scheduled installation for Monday 5/13/19, and the installers were prompt and installed a doorbell camera, backyard camera, thermostat, control hub, water sensor, fire sensor. All items worked fine and we had no issues with the functionality of the system. Immediately after the installers left our house on 5/13/19 we received
We just found out our contract is 5yrs not 2. We were told the equipment was 5 but could pay off sooner. We were under the impression it was a 2yr we never would have signed for anything longer. We are also having issues with the system and are getting the run around. So far it’s not fixed
I own a business that operates in many locations. I met Taylor Hopkins (authorized Vivint Dealer) and we created a customized plan to place 3 cameras, Smart Protect Key pad, and a space monkey hard drives at each of our 15 locations. I signed 10 contracts on Aug 28, 2015 for 59 per month for 42 months. Installations began within a reasonable time and we were told that the Space Monkey hard drives were back ordered and would ship in soon. The Space Monkey gave us 1 terabyte of backup and allowed us to see 30+ days of activity. With out the space Monkey drives the unit only records for 24-48 hours. The space monkey drives never came.
4 years ago my mother open an account with Vivint. she and I had just rented a house together and we had my two young sons with us. 2 years later she got very sick and went to a nursing home but I kept paying the Vivint. During that time I called Vivint to ask for some help with my bills, the salesman said that he could do me a favor and lower my bill $10 a month for one year. I was really grateful until now, my mother has passed away and my boys and I would like to move out of this house so I called Vivint because I knew that it was just a couple of months before my contract was up. until they told me that when I had called and he had supposedly helped me by giving me a discount, he had also scammed me into another 60 month contract and that I would have to pay over $3,000 to get out of it.