I have mobile hotspot services that’s not being honored by Metropcs by T-Mobile. My internet services has gone from excellent full strength down load speed to zero down load speed every evening from the periods of 5pm – 2am. This problem has been going on for as long as 7 mths 24/7 and continues til this day.
I was quoted ~$165-170/month total for five lines. My bill was $220 for the first year. My bill then increased to $280/month and my military discount was dropped. I called and was told they’d fix it. It has been almost five months, and it’s still $280.
It started 0n September 5, 2019, when I received a text notice that the card I have/had on file would be charged $78 dollars on my scheduled payment. I called to find out why, since I was only paying $45 monthly. That’s when they told me about my monthly bill of $45, plus $33 for the installment plan for a ne Iphone. Within a short period of time I had no service to the phone I’ve had for over a year, a Moto g6 play. I called customer service and they apologized, re-established the service and the investigation begin to find out who did what, how, when and where. I had to remove my credit card from my auto re-boost account so that it wouldn’t be used to pay for a phone that they had given to
I was a loyal customer in good standing for 13 years. I put up with having intermittent service with the promise from T-Mobile that it would get better and to be patient. Over these years I’ve gotten 3 boosters to boost my service placed in my home. One of them I paid $150.00 the others I either put up a deposit or they let me borrow. I returned one through the T-Mobile store in St. Louis at the Yorkshire location within the past 12 months. It was never received by T-Mobile corporate. Yet the store did verify that I brought it to them to be sent back. Starting March of 2019 my service became unavailable multiple times every day. Calls failed and I was unable to make calls. My data didn’t wor
I have sprint for over 2 years now. When I upgraded they told me my bill would be $88 a month turns out to $120 a month. When I purchase the galaxy s9+ buy one get one free promotion. I was never inform that at the end of the promotion I would have to pay regular price.Sprint text or email me or even notify me of monthly bill increase. I put one phone line on standby and still is paying for the whole phone because bill is still the same amount as if all lines being used and they keep telling me it’s not but it is cause I’m very good at math. Sprint also has hidden charges and fees they cant seem to find on my account and telling me they giving discount advantages which is a lie. Sprint also
The company offer to give me $200.00 per line or 6 lines totaling to $1,200.00. Three different customer representative approved the transaction. This was in July 27 2019. This amount was going into the payment of Sprint for early contract termination. Now they are denying to move forward with the promotion because during that time the promotion was only valid for some place in the south and not in New Jersey. I had to paid Sprint out of my pocket.
Very bad service i tried canceling but they arent letting me!! I always check my bill online and there it showns me an amount and when i call they give me a higher amount i told them why does it change if online it says something and they tell me something else and all they said what to dont pay attention to my online profile
They owe me money and continue to turn my phone off and charge me fees and for phones I do not own..This has been going on for a year.False promises hours upon hours of argument and my time…Lost contact of loved ones,mistreated multiple times etc
I open any account with spectrum end of June received the device in July 5 couldn’t activate this because somehow they didn’t input my name correctly & they had issues finding me in their system, went to a local store twice to get help they couldn’t do anything for me.and they incorrectly wrote my name wrong, once I verified so many times the spelling they got it wrong still. When I received the device I couldn’t activated because of this issue. This is a company error not a customer error. After a whole week went by. I call back trying to activate this device and still was not successful to activate till the 2 weeks after the. I told them that the phone they shipped me was the wrong cellpho
We became Sprint customers with 4 phone lines in February or March of 2018. We cancelled one line and paid off phone lease in June of 2019 and upgraded one phone at that time and also paid off that lease to keep the phone. However, our bill has been nothing but a nightmare since. I had a lengthy (approx 3 hrs) online chat conversation with three different Sprint reps on August 15th to get things straightened out. We were promised in writing and I do have a copy of the transcript that if we upgraded our last two lines, we could get the Samsung A50’s for only $3.47/month per phone. That was an $11 and some change discount per phone/month. We were told this by TWO different agents during the ch